What are my shipping options? 

(*) Standard $30.00 10-14 business days 

(*) Express $40.00 6-8 business days

(*) Saturdays, Sundays and holidays are not considered business days

How can I check the status of my order?

You will get an email with your tracking number and estimated delivery date once your order ships. Note it may take the shipping company 24-48 hours to update your shipping information. You can also log into your SHOP BDSC account to track your order at any time. If you don't have an account yet, use your order number to track your order through this link. If your order doesn’t arrive by the estimated delivery date, please get in touch through this form. One of our customer service team members will reach out as soon as possible to help. 

What does it mean when an item is back-ordered?

Back-ordered items are out-of-stock items that are expected to be back soon. When you order a back-ordered item, you essentially reserve it in the size and color you want. As you order, you should be able to see your item's estimated shipping date on the product page and during checkout. Once your order is placed, you'll get the estimated shipping date via email. We'll keep you posted and let you know if these dates change.

When will my item ship?

If the item you ordered is temporarily out of stock (a back-ordered item), you'll see the estimated shipping date on the product page and in your shopping bag. We'll keep you posted and let you know if this date changes.

Will I have to pay an additional shipping fee for back-ordered items?

No. You won't be charged anything else for shipping or back-orders, even if some items are shipped separately.

Can I change my mind and cancel my back-ordered items?

Yes. If you no longer want to wait for your back-ordered items, we can help you remove them from your order. Please get in touch through this form, and one of our customer service experts will get back to you soon.

Why are items in my order shipped in separate packages?

Usually, we try to have all your items shipped together. Despite that, we may choose to split your order to ensure you get it sooner. If that happens, you'll get a separate tracking number for every package. Don't worry - even if we send multiple packages, we'll never charge you more than the shipping cost you saw during checkout.

Warm Regards,

from BDSCollective